eKriya‘s Leads & Technos offer deep expertise  and over 2 decades of wealth of CRM experience to global clients with well defined road maps and mile stones. Our teams have been always exceeding our clients’ expectations by providing the suitable CRM strategy and operational guidance with right mix of solutions leveraging best in class technologies such as Microsoft Dynamics CRM, Oracle Siebel CRM, Oracle OnDemand, Amdocs,, Right Now and Cegedim Dendrite. Our services run across the system development lifecycle from development, implementation and maintenance to testing, upgrades and managed services. SAP Business By Design, SAP Business One, SAP Business ALL-in-One, Salesforce, Oracle Siebel, both on premise and on cloud. Faced with increased performance pressures, organizations need to manage their resources more effectively. 

eKriya‘s Leads & Technos offer deep expertise  and over 2 decades of wealth of CRM experience to global clients with well defined road maps and mile stones. Our teams have been always exceeding our clients’ expectations by providing the suitable CRM strategy and operational guidance with right mix of solutions leveraging best in class technologies such as Microsoft Dynamics CRM, SAP Business By Design, SAP Business One, SAP Business ALL-in-One, Salesforce, Oracle Siebel, both on premise and on cloud. Faced with increased performance pressures, organizations need to manage their resources more effectively.
eKriya offers customer relationship management (CRM) services that help clients get the most from their CRM investments. We implement, integrate and manage popular CRM packages, such as from Oracle, SAP and Microsoft and emerging technologies. eKriya‘s CRM services range from assisting organizations through the selection process to implementing and hosting the chosen CRM suite. We offer multiple customization services in this space that can be per your unique complex business needs.

Our CERTIFIED skilled domain experts and resources guide the clients through the process of transitioning to the cloud systems, ensuring your incremental success on Salesforce.

  • Customized SalesForce Architecture & Automation
  • Sales and Service Cloud Implementation | 
  • APEx |VisualForce | Lightning | Pardot | Commuities
  • End to end data management, Data Migration Services from other CRM systems to such as Act, SalesNet, NetSuite and Other instances associated with Proprietary systems of records,
  • Data Quality and Integrity checks Services
  • AppExchange Installations  and Configuration | 
  • Salesforce Communities setup and links | 
  • Customized Marketing Automations &  Integrations | Documentation
  • Strategic Programs, Portfolios, Projects [PMO] Consulting | Business Processes Rev. Engg., Change Mgmt..
  • Analysis & Planning: Evaluating the need and justification for a CRM system, building the road map for a successful CRM implementation that meets targeted objectives.
  • Connectivity between salesforce to other systems of record enabling clients receive a true 360 degree view of customers.
  • Custom development and upgrades technology and applications upgrades and other modernization activities.
  • For instance, successful migration and adoption of enables:
  • Collaboration between customers, employees and consumers
  • Analysis of social and transactional information needed to produce comprehensive customer insights that can drive sales, marketing, customer service and product development Socialize business-to-business collaboration and engagement experiences
  • Broad market outreach and globalization at reduced cost.
  • Business Process mapping and requirements gathering
  • Setup of standard salesforce objects and tools
  • Development of custom objects and applications Salesforce User Interface  |  CRM Content | Custom Tabs | Mutiple User Profiles and Record Types | Account Role Hierarchy and Sharing  Branding and Style Configuration
  • Implementation: CRM technology tools SDLC comes with database management, development tools, applications server and business intelligence. 

Managed services: providing a full range of outsourcing services, including data center and application hosting, DBA monitoring, and technical support and evolution.
Globally, Latest CRM solutions focus on integrating social and digital marketing domains. eKriya‘s ERP & CRM consultations and implementations delivered intelligent yet cost effective solutions. In this domain, largely, our goal is to empower the client in attaining the technology excellence while experiencing efficiency driven transformed business processes leveraging enterprise level cross functional change management & communication models, End-to-end sales process design. Territory / Regional /CSSL/ distribution centers management. Collaborative bids, Pricing and quotation management solutions.
As part of eKriya‘s ERP & CRM solution practice, we start with identifying non performing business processes and focus on reverse engineer and transformation if needed elimination of these road blocks. Next step is all about managing the coherent, streamlined communication flows across the enterprise via intranet and internet based social networking channels. Facilitation of workflow  framework that is primarily driven by efficiency and effective campaigns and automated structured reporting analytical pipelines targeting improved interactions with client’s customers.

eKriya‘s experts address the key challenges of our clients in this domain related to areas such as Brand Management and Cycle, Sales Cycle with faster leads generation, profiling, Churn, Up Sell, Cross Sell, Repeat Sales, Customer Loyalty etc..

In Marketing automation space, Campaign Management and Analysis: Streamlines the planning, execution and budgeting of personalized campaigns, Closed-Loop Marketing: Tracks leads from their initial source channel all the way through to becoming customers, Marketing Resource Management: Helps organizations plan, budget and measure the results of marketing programs. Segmentation/List Management: Helps deliver targeted messages to customers. Loyalty Management: Automates loyalty management business processes and implements loyalty campaigns. Our expert teams of consultants use appropriate tools to help our clients achieve the following;

  • Speed Up time to market, Increased sales through better closure rates.
  • Collaborate with clients in resolving challenges associated with all major administrative requirements in areas such as finance, procurement, budgeting, reporting, payroll and human resources.
  • Maximize the value of CRM solutions and achieve cohesive operations that grow with their business. We also can support clients throughout the CRM life cycle.
  • Enhanced customer relation management via  Compensation and incentive management. Integrated sales and service contracts.
  • Provide clients with the experience and expertise they need to design, develop, deploy, maintain and modernize Oracle (e-business or special edition), PeopleSoft and JD Edwards solutions. Improved customer retention and loyalty and levels of customer satisfaction.
  • Increased brand awareness & positioning, promotions by offering a full range of services available globally including project implementation, migration, hosting and managed services
  • Support clients capture and administer financial, operational and lease data smoothly, quickly and accurately across the organization
  • Enhanced customer service with faster customer issues resolution Customer satisfaction scoring Models. 
  • Sales and Marketing, campaign management, Trade Promotions analytics.


Infuse Agility. Enhance Ingenuity. 
Increase Efficiency. Innovate Digital Transformation. 
Collaborative Optimization. 
Continuous Momentum Drive. 
Reduce [TCO] Total Cost of Ownership. 
Speedup Go-To Market Time. 
Improve Return on Investment [ROI]. 
Harness Synergies & Expectations.

Pursuit for Value Added, Excellence. 
Facilitate Sustainable, Measurable, Adaptable, 
Reliable & Transformational Services & Solutions.

Global Markets

In 21st Century, markets of all verticals globally, are transforming and adapting to daily complex changing needs. Advent of Internet of Things has opened up new online market avenues. Gap between demand from end consumers and supply from enterprises with products and services is experiencing widening imbalance, across world markets. When underlying business processes of an enterprise are reverse engineered / restructured and related SLAs are tightened to meet the emerging demands and new opportunities, balanced levels between supply and demand can be reestablished.
eKriya‘s teams of domain experts, program managers, solution architects, developers, top notch technical consultants use best practices, with deep industry and sector’s line of business specific expertise, empowering the clients move towards Digital Transformation, across the industry verticals, globally.
eKriya‘s systems integration design development services help clients enhance value of processes and drive the transformation to next levels.
eKriya‘s talented professionals help clients design, develop and integrate the systems and applications that best run their business. As an end-to-end IT services provider, our consultants offer deep domain specific expertise in all facets of clients’ business and technology environments, enabling us consult, implement and manage solutions.
eKriya‘s techno-functional services are complemented by best-fit global delivery models per client needs to provide the required combination of value and expertise. Through our associates’ decades of experience in bringing together and optimizing systems and applications, eKriya provides specialized solutions expertise in the following practice areas and services such as, Enterprise Performance Management services, Enterprise Business Data Analytics services, Enterprise SMO/PMO Mgmt. Consulting services, Business Intelligence services – helping organizations harness the power of big data and customer analytics to drive business value, End to End Data Management services – ensuring data availability, the efficient response to end user requests, and the adaptation to a constantly growing infrastructure, Clinical Research Operations– full-fledged Functional Services Provider, Clinical Pharmacovigilance, BioStatistics, Patient, Site, Investigator Mgmt., Regulatory Submission Services, Clinical Trials data management systems for healthcare, life sciences, Pharma, Biotech sectors, Enterprise Application Integration services – providing effective integration of applications to support your business processes and achieve business results, Enterprise Architecture services – orchestrating and aligning people, processes and technology infrastructures to improve the performance of an enterprise’s architecture functions, Enterprise Content Management services– making pertinent data more accessible across the enterprise to improve performance and productivity and to reduce cost and risk, Enterprise Resource Planning services– helping clients get the most from their ERP investments, from third-party ERP packages, such as from Oracle and SAP, Geo-spatial services, Information Security services – implementing proactive, business-aligned enterprise security strategies that improve risk management, productivity, data integrity and compliance, BIG Data & Mobile Computing – increasing productivity, improving service access and building customer loyalty through enterprise mobile solutions.

CapabilitieseKriya‘s Sources supports customers’ business and IT units with a mix of staffing and human resources functions as collateral services. eKriya‘s enterprise level capabilities broadly encompass the following services and practice areas across health care, life sciences, biotech, pharmacy, transportation & logistics, energy, utilities, gas, oil and electric, banking, finance, manufacturing, retail, consumer goods and information technology etc. domains and vertical sectors of global markets.

Please refer to capabilities for detailed domain specific specialties such as IT strategy, projects management, Business data analytics, health care, clinical research, supply chain management, enterprise resource planning, customer relationship management etc..

  • Strategic Business & Technology Management Consulting, Business Case studies, Assessment Services |
  • Programs, Portfolios, Projects [PMO] Management Services |
  • Business Analysis, Processes Reverse Engg., Requirements, Communication & Change Management Services |
  • 3rd party Vendors, Products, Staffing & Resources Management Services |
  • Enterprise Information Systems Analysis, Architecture, Design & Engineering Services |
  • Applications Design, Development, Deployment & Maintenance [Desktop /  Web / Mobile] Services |
  • Functional & Technical Quality Analysis & Testing Services| 
  • Relational database, OLAP, OLTP , Data warehouse, marts, cubes – Design, Development, Administration & Maintenance Services |
  • Business Intelligence & data warehouse Management Services |
  • Exec. Reporting, Balanced Scorecards, Dashboards, Statistical Analysis Services |
  • Managed IT Applications [On-premise / Remote / Cloud] Services |
  • Legacy Migration, Modernization & Sustainability Services.
Contact Us!!

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